We collect several types of information to improve your experience on ServiceDey, ensure smooth transactions, and offer effective communication between artisans and users. This data includes:

• A. Personal Information
  
  
  • Full Name: Used to identify users and artisans on the platform, enhancing personalized service interactions.
  • Email Address: For communication, verification, account management, and notifications.
  • Phone Number: Enables direct connection between users and artisans for service updates and inquiries.
  • Location Information (optional): Allows matching of users with nearby artisans and provides geographic relevance to services.
  • Profile Information: May include profile pictures and other personal details to enrich user profiles and improve artisan visibility.



• B. Artisan-Specific Information
  
  
  • Service Details: Artisans must provide descriptions of their offered services, which will be displayed publicly on their profiles.
  • Certifications & Skills: Artisans may supply information on certifications, training, or qualifications, which users can view when considering service providers.
  • Reviews & Ratings: Artisans can be rated and reviewed by users, adding credibility and insight for potential customers.



• C. Financial Information (Artisans Only)
  
  
  • Income and Expense Logs: Artisans using the "Money Tracker" feature can log earnings and expenditures, stored solely on the app.
  • Payment Information (for future features): When payment features are implemented, artisans and users will be prompted to provide necessary payment information to enable in-app transactions.



• D. Technical Information and Cookies
  
  
  • IP Address & Device Information: We collect details related to the devices used to access ServiceDey, including IP address, operating system, browser type, and version.
  • Usage Information: We monitor how users interact with our app, such as pages visited, time spent, and clicks, to enhance the user experience and platform functionality.
  • Cookies and Similar Technologies: Cookies help us remember your preferences and track navigation. You may adjust cookie settings through your browser or device.



• E. Information from Public Databases and Other Sources
  
  
  • We may obtain information about you from public databases, marketing partners, social media platforms, and other external sources. This information may be combined with data we collect directly from you to improve the functionality of the app, enhance your experience, and customize services. This includes information made publicly available, shared by marketing partners, or consented to be shared through social media platforms.

The personal information collected on ServiceDey is used to operate and improve the app, facilitate service transactions, and provide relevant communication between artisans and users. Uses include:

• A. Service Delivery and Management
  
  
  • User Experience: To personalize app interaction, enhancing recommendations based on individual preferences.
  • Account Management: To create and manage both user and artisan accounts for efficient app operation.
  • Service Facilitation: To connect users and artisans and enable smooth bookings and communications.



• B. Communication
  
  
  • Notifications: We may send notifications about bookings, updates, or platform features.
  • Customer Support: Your email or phone number may be used to assist with account issues or inquiries.



• C. Payment and Transactions (Future Implementation)
  
  
  • Secure Payment Processing: When in-app payments go live, we will use financial information to process payments between users and artisans securely.



• D. Money Tracker (Artisan Feature)
  
  
  • Income and Expense Tracking: Artisans can use this feature to log financial transactions, acting as a convenient tool for monitoring earnings and expenditures.



• E. Improvements and Analytics
  
  
  • Service Enhancement: Technical and usage data help us enhance the app’s functionality and user experience.
  • User Feedback: Reviews and ratings inform artisans on areas of improvement for quality services.



• F. Legal and Regulatory Compliance
  
  
  • Fraud Prevention and Security: Information is used to detect and prevent fraudulent activity and other security risks.
  • Legal Obligations: Your information may be utilized to meet legal requirements or respond to law enforcement or government requests.

ServiceDey does not sell, rent, or trade your personal information with third parties. However, information may be shared under the following conditions:

• A. With Service Providers
  
  
  • We may share data with third-party service providers assisting in:
  • Hosting the app and maintaining servers.
  • Processing transactions (when payment functionality becomes available).
  • Conducting app analytics and managing communications.



• B. Legal Disclosures
  
  
  • Information may be disclosed to meet legal obligations, such as subpoenas, court orders, or legal requests. Additionally, we may share information to address or prevent fraudulent or potentially harmful activities.

ServiceDey employs various security measures to safeguard personal information. To protect your data:

• Encryption: Sensitive information is stored using secure methods, such as encryption.
• Access Controls: Only authorized personnel access user and artisan data.
• Regular Monitoring: Routine checks are performed to prevent unauthorized access or breaches.

Despite these measures, no system is entirely secure, and we cannot guarantee the absolute security of your data.

In compliance with the Nigerian Data Protection Act (NDPA) of 2023, ServiceDey takes steps to verify user age to prevent children under the age of consent from using the app without parental or guardian permission. Any data inadvertently collected from underage users will be deleted promptly.

We may periodically update this Privacy Policy to reflect changes in our practices, legal obligations, or service improvements. We encourage users to review the Privacy Policy regularly for the latest information.

For questions or concerns about this Privacy Policy, or to exercise your rights, please contact us at:

Email: Peakpathinnovation@gmail.com